VISIT OUR NEW
STORE IN NEW YORK
294 Bay Meadows Ave.
Bay Shore, NY 11706
FREQUENTLY ASKED QUESTIONS
Yes, absolutely. We guarantee that the product you receive will be identical to the one displayed on our website, including the brand, packaging design, and dosage information. We are committed to strict quality control, and every product image reflects the exact item currently in our inventory.
Your sales receipt is automatically generated and sent to the email address you provided during checkout immediately after your payment is confirmed.
For your convenience, you can also view and download a copy of all your past orders and corresponding receipts by following these steps:
Log in to your MuscleFreaks account.
Navigate to the "My Account" dashboard.
Select the "Order History" tab.
Click on the specific order number to view and print your detailed receipt.
Due to the highly sensitive and specialized nature of our products, and to maintain the integrity of our inventory for all customers, MuscleFreaks does not accept returns or exchanges.
All sales are considered final. We urge all customers to review their order carefully before completing the purchase. We only process replacements if an item arrives damaged or if you received the incorrect item due to a packing error on our end.
For Damaged/Incorrect Items: Please contact our support team within 48 hours of delivery with your order number and clear photographic proof of the discrepancy.
Yes. We are constantly working to restock popular and high-demand products.
When an item is listed as "Out of Stock," it generally means we are awaiting a new shipment that is currently undergoing our rigorous third-party lab testing procedures.
We highly recommend using the "Notify Me When Available" feature on the product page. This ensures you are immediately alerted via email the moment the item has cleared testing and is back in inventory.
We ship to a wide range of locations globally.
Due to the regulatory nature of our products, the availability of shipping depends on the current regulations of the destination country.
To check availability: You can enter your full shipping address during the checkout process. If the system calculates shipping costs and displays available methods, we can ship to your location.
Discreet Packaging: All orders are shipped in plain, unmarked packaging to ensure maximum discretion and privacy, regardless of the destination.